Spirituelle has selected Australia Post – Parcel Post for all orders within Australia. Delivery times depend on where you live so allow 2-8 business days for Capital cities and 6-21 business days for regional & remote areas.
All orders received before 2 pm (Queensland time) Monday, Wednesday and Friday are posted same day (barring the unforeseen). Orders placed on a Tuesday, Thursday, weekend or on a public holiday will be processed the next business day. This includes those requiring Express post.
Tracking numbers are supplied for all orders.
DELIVERY
WITHIN AUSTRALIA Spirituelle offers FREE Standard Delivery for orders OVER $200.00
*A Postage & Handling Charge of $10.00 applies to orders under $200.00
Please allow 4 - 10 business days for delivery and depends on where in Australia you live.
For just $12.00 Australian customers can opt for the Express Post option at Check Out.
*Express Post Delivery will take 1–2 Business Days to major centres in Australia. If you are outside the Australia Post Express Post Network it may take an extra day.or two
INTERNATIONAL ORDERS
INTERNATIONAL DELIVERY
***International orders are sent with Australia Standard International Post .
Canada and USA customers can expect delivery to take around 8 - 14 business days !
An Express Post option is available at Checkout. Express Post receives priority.
Canada and USA customers can expect delivery to take around 4 - 8 business days !
*Any duty and taxes incurred in the country of destination are the responsibility of the customer. If you require further information about your countries taxes and duties you will need to contact your local customs office directly.
**All orders receive a Tracking Number
TRACK MY INTERNATIONAL ORDER
Tracking numbers are emailed to customers on the day orders are posted.
Once you have your tracking number we highly recommend you track your order here Australia Post. and / or with your local postal service.
Once your order has left Australia it may be more accurate to track the item using the Postal tracking tool for your own country
Examples:-
USPS
Royal Mail
Canada Post
Le Poste
NB. You will be billed in Australian dollars at checkout.
International Wholesale Delivery is calculated by weight at checkout. Please
Contact Us for further Wholesale information.
*Any duty and taxes incurred in the country of destination are the responsibility of the customer. If you require further information about your countries taxes and duties you will need to contact your local customs office directly.
If you have any problems please contact our Customer Support
WHAT PAYMENT METHODS DO YOU ACCEPT?
PayPal, Visa & Mastercard (Through eWAY), Direct Deposit and Afterpay (Afterpay is available to Retail customers only) and Stripe
NEW TO PAYPAL?
Select Paypal at the checkout and log into Paypal or create a new account at the
PayPal site. Personal information and credit card details are completely secure
DIRECT DEPOSIT
You will find our bank details when you select direct deposit as a payment option. Orders will not be processed until payment has been received, which is usually 2 business days. Add these days to your postal delivery time. Products will be returned to stock if no payment received within 3 days.
For a faster process we recommend using payment by Mastercard or VISA with
eWAY® or
PayPal.
VISA & MASTERCARD WITH EWAY
Customers don’t have to leave our site, they don’t have to enter their card number for repeat purchases.
eWAY® is proud to be the payment gateway of choice for over 13,000 businesses around the world. The payment gateway uses EV SSL Certificates to protect all transaction details, ensuring that credit card and customer data is safe.
STRIPE
Offering more choices for international customers and easy options for mobile customers using Google Pay or Apple Pay
CURRENCY
Using the “Currency Switcher” (Top Left of page on PC only) product pricing can be switched between AUD, USD, GBP and EUR.
**Please note that all transactions will be processed in AUD (Australian Dollars) when using Paypal or eWAY.
HOW DO I KNOW WHEN YOU HAVE RECEIVED MY PAYMENT?
Once your payment is received your order is automatically updated to the status ‘Processed’ and you receive email confirmation of this. Allow 2 business days for direct deposit with both Paypal and eWAY your payment is immediate.
HOW DO I KNOW WHEN MY ORDER HAS BEEN SENT TO ME?
Once your order has been processed you will receive email confirmation that your order has been completed and shipped to you. A tracking number is included,
OUT OF STOCK? GET ON THE WAITING LIST!
If there is a garment, size or colour Out Of Stock and you would like to be notified when and if it becomes available again then email us i
info@spirituelle.com.au and we will keep you up to date.
RETURNS & EXCHANGE
Spirituelle takes pride in customer satisfaction with products and services.
All garments are quality controlled before they are dispatched. If there is a genuine manufacturing fault, we will exchange the garment or refund your money.
ALL EXCHANGE & RETURNS
To avoid exchanges and returns in regard to incorrect sizing please check size charts with each of our styles.
When placing an order we are always happy to help in determining what will be the best size and fit for you!
* Please note the measurements in the size charts are for the garments so allow some extra room for comfort.
Please contact us within 7 days of receiving your order should you like to make a change to your purchase.
ALL PRODUCTS ARE REQUIRED TO BE:
WHATEVER YOUR REQUIREMENTS MAY BE:
You will need to place a NEW ORDER
STEP BY STEP PROCESS FOR RETURNING
Then post the garment/s in original condition and packaging to:-
Spirituelle Pty Ltd – Returns
PO Box 8669
Gold Coast MC
Queensland 9726
Australia
-
*Return postage is at the customers expense
-
Refunds are for product only and do not include any postage paid by the customer (ie on all orders under AUD $200.00)
-
Once we receive returned items we will issue a credit card or paypal refund
-
If we think items have been worn or used, then we reserve the right to refuse a refund or exchange
SALE & CLEARANCE ITEMS
We are unable to offer refunds on sale items. Should your purchase be not suitable we can offer a "Store Credit". Items must be returned within 30 days of delivery in a saleable unused and undamaged condition.
Then post the garment/s in original condition and packaging to:-
Spirituelle Pty Ltd – Returns
PO Box 8669
Gold Coast MC
Queensland 9726
Australia
-
*Return postage is at the customers expense
-
Refunds are for product only and do not include any postage paid by the customer (ie on all orders under $200.00)
-
Once we receive returned items we will issue a store credit
-
If we think items have been worn or used, then we reserve the right to refuse a refund or exchange
DEFECTIVE OR DAMAGED ITEMS
We ask that you please notify us within 7 days of receipt of your goods. Defective or damaged goods must be returned within 30 days of purchase.
-
name
-
order no.
-
postal address and phone number
-
Image or description of fault
-
Request for replacement or refund
Once we receive your email we will send reply paid details for the return of the item.Once we receive and review your damaged item we will refund the original price of the goods plus any freight charges incurred.
Should you like a replacement we will post the item at no extra charge.
STORE CREDIT
Customer accounts can receive store credit when an item is returned. This credit can then be used to pay for future purchases. Customers will be offered the option to use the available credit during checkout.
Customers will need to enter the amount of credit they wish to use and click apply. If the order total is more than the available credit used, the balance will need to be paid using another available method, before checkout can be completed.
Please Note: Customers will need to be logged in to view their available credit, and use it in checkout.
IMAGES AND COLOUR
Whilst we make every effort to photograph our items accuratley and describe our products whith detail, we cannot guarantee every computer monitor, mobile phone or tablet will accurately depict the actual colour of the merchandise
The word is spreading and Spirituelle cotton slips and camisoles are becoming a stock staple for an increasing number of boutiques and lingerie stores.
You can find a list of Spirituelle Stockists
here.
If you wish to suggest a shop or if you wish to make a Wholesale enquiry please
contact us
PRODUCT REVIEWS
If you have time to leave feedback or a product review it would be much appreciated by not just us but by other customers also.
To leave a review simply head to the product /s you purchased and scroll down to the Review tab. Follow the instructions and leave a review. It will be seen for all to see within a day or two.
SECURITY/PRIVACY
In accordance with the National Privacy Principles, Spirituelle makes every effort to comply with Australia’s privacy laws. Your personal details, including payment information is kept secure and safe.
‘This website supports Secure Socket Layers of 128bit and greater’.
All the information we ask for when you place your order is essential for us to process your order. We do not sell, rent or otherwise pass on any of your details to other parties. If you have any further questions please contact us using the
Contact us page.
Wholesale Purchasing
Would you like to stock Spirituelle items in your shop?
Please complete a
"New Account" with as much business detail as possible.
Once registration is approved we will provide a log in to access the Spirituelle wholesale site.
Approval is usually next business day.
We look forward to hearing from you – The Spirituelle Team
The "* Buy 3 And Save 15% " promotion exludes Wholesale Customers
Would you like some fitting advice?
Call 1300 881 278
