HELP / FAQS

***International orders are sent with Australia Standard International Post .

Canada and USA customers can expect delivery to take around  8 - 14 business days! 

An Express Post option is available at Checkout. Express Post receives priority.

Canada and USA customers can expect delivery to take around  4 - 8 business days! 

*Any duty and taxes incurred in the country of destination are the responsibility of the customer. If you require further information about your countries taxes and duties you will need to contact your local customs office directly.

**All orders receive a Tracking Number

Spirituelle takes pride in customer satisfaction with products and services.All garments are quality controlled before they are dispatched. If there is a genuine manufacturing fault, we will exchange the garment or refund your money.

To avoid exchanges and returns in regard to incorrect sizing please check size charts with each of our styles.When placing an order we are always happy to help in determining what will be the best size and fit for you! * Please note the measurements in the size charts are for the garments so allow some extra room for comfort.Please contact us within 7 days of receiving your order should you like to make a change to your purchase. 

ALL PRODUCTS ARE REQUIRED TO BE:

• Returned within 30 Days
• Be in a saleable condition. That is unused and undamaged

WHATEVER YOUR REQUIREMENTS MAY BE:

• Exchanging for a different product or size
• Returning for a refund or Credit :-

You will need to place a NEW ORDER

• Please first notify us by phone or email  info@spirituelle.com.au including following details:
• name
• order no.
• postal address and phone number
• reason for return

Then post the garment/s in original condition and packaging to:-Spirituelle Pty Ltd – Returns  PO Box 8669Gold Coast MCQueensland   9726Australia

• *Return postage is at the customers expense
• Refunds are for product only and do not include any postage paid by the customer (ie on all orders under AUD AUD $200.00)
• Once we receive returned items we will issue a credit card or paypal refund
• If we think items have been worn or used, then we reserve the right to refuse a refund or exchange

We are unable to offer refunds on sale items. Should your purchase be not suitable we can offer a "Store Credit". Items must be returned within 30 days of delivery in a saleable unused and undamaged condition.Please first notify us by email   info@spirituelle.com.au including following details:

• name
• order no.
• postal address and phone number 
• reason for return

Then post the garment/s in original condition and packaging to:-Spirituelle Pty Ltd – Returns  PO Box 8669Gold Coast MCQueensland   9726Australia

• *Return postage is at the customers expense
• Refunds are for product only and do not include any postage paid by the customer (ie on all orders under AUD $200.00)
• Once we receive returned items we will issue a store credit
• If we think items have been worn or used, then we reserve the right to refuse a refund or exchange 

We ask that you please notify us within 7 days of receipt of your goods. Defective or damaged goods must be returned within 30 days of purchase.Please first notify us by phone or send an email info@spirituelle.com.au including following details:

• name
• order no.
• postal address and phone number 
• Image or description of fault
• Request for replacement or refund

Once we receive your email we will send reply paid details for the return of the item.Once we receive and review your damaged item we will refund the original price of the goods plus any freight charges incurred.Should you like a replacement we will post the item at no extra charge.

Customer accounts can receive store credit when an item is returned. This credit can then be used to pay for future purchases. Customers will be offered the option to use the available credit during checkout. Customers will need to enter the amount of credit they wish to use and click apply. If the order total is more than the available credit used, the balance will need to be paid using another available method, before checkout can be completed.Please Note:Customers will need to be logged in to view their available credit, and use it in checkout.